FAQ

How do I place my order?
To place an order:  

Finish adding items to your shopping cart.  

You may choose to process through our website checkout or through PayPal.
If you wish to continue through our website checkout, please click on the green “Checkout” button located on the right side of the screen.
If you wish to continue through PayPal, please click on the PayPal button.  

You will be transferred to our Customer Information page. You will be prompted to enter:
‑ Email address
‑ Name
‑ Address  

If you have a valid discount code, you may enter it in the "Discount" field located on the right side of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.  

Continue by clicking the “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue to Payment Method”.

You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on‑screen order confirmation, as well as a second confirmation via email.  

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at service@welsevra.com.  

What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at service@welsevra.com. Please quote your transaction reference number (Order #) and provide us with proof of issue (image file size should be under 1 MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the wrongly‑sent item back! You may keep it as a gift from us.

How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.  

I would like to change my items ordered. What should I do?
Amending your order is allowed on or before 11:00 PM (PDT, GMT‑7) on the same day the order is placed. You may contact us via service@welsevra.com to request for changes.  

How do I add items to my cart?
To add items to your cart:

1.Navigate to the page of the item you are interested in and then choose your item preferences. When you click the “Add to Cart” button, you will be brought to your "Shopping cart" page.

2.Enter the quantity of the item that you would like to order using the "Quantity:" field next to the item image. After you have entered a quantity, you can continue shopping or choose to complete your order.

How do I view what’s in my shopping cart?
To view the contents of your cart, click on the Cart icon located at the top of the website page. Once you click on this icon, you can easily update the purchase quantity for any item in your cart. You can also delete any item in your cart by clicking the “Remove” link below the quantity field.

How do I remove items from my cart?
First, click on the “Cart” icon in the upper‑right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” link below the quantity list. This will automatically remove the item and refresh the page to reflect your changes.

How do I change the quantity of a particular item in my cart?
First, click on the “Cart” icon in the upper‑right corner of your computer screen. This will allow you to view all items currently in your cart as well as the quantities you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the “Quantity” field for this item and type in your desired quantity. Once you do this, the quantity and associated dollar amount (if applicable) will update automatically and display the correct quantity and cost on the right side of your screen.

What are the recommended browsers for this site?
Google Chrome, Safari, Firefox, Microsoft Edge

What are your payment options?
We accept four major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

How do I make payments using PayPal?
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle‑free payment processing.  

How do I use a discount code?
To use a promotional code, please follow these steps:  

Choose the item you want to order and then click the green "Checkout" button.  

You will then be transferred to our Customer Information page. Fill in the required information.

You will see a “Discount” field on the upper‑right part of the page.

You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.

What is your return & exchange policy?
Please refer to our Return Policy for information about returns.
Our customer service is open 24/7. We will reply to your inquiry as soon as possible.

How to return your item?
You may contact us via our support channel service@welsevra.com for more information.

What is your cancellation policy?
Order cancellation is allowed on or before 11:00 PM (PDT, GMT‑7) on the same day your order is placed. After that time, cancellations cannot be processed. You may contact us via service@welsevra.com to request cancellation.

Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store operated by Jiateng Technology Trade Co., Limited (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet‑standard SSL (Secure Sockets Layer) protocol.

Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses a reliable and secure internet payment gateway for credit‑card processing, keeping all data encrypted with AES‑256.

Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will Jiateng Technology Trade Co., Limited share, rent or sell your personal information without your consent, except as required by law.